Protection of personal data

What is personal data?
Personal data is information that can be assigned to your person. This includes, for example, your name, your address, your telephone number and your e-mail address.

How does PRONORM d.o.o. protect your personal data?

The online store provides all the necessary technological and organizational solutions for complete security of purchase. The transfer of sensitive personal and transaction data to a website is carried out in secure mode using SSL (Secure Sockets Layer) protocol. Data is encoded with up to 256 bit keys before they leave your browser, and are transferred to our server in a secure form. This prevents the system from intercepting your personal and transactional information that you send to your online store. You identify a secure connection by starting the URL displayed in the browser using https: // ... and not using http: // ..., and a lump sign appears on the top left of the window. Our website and other systems are protected by appropriate technical and organizational measures against the loss, destruction, access, alteration and dissemination of your data by unauthorized persons.

When and why do we use your data?

We know that careful handling of your personal information is extremely important to you. Because in PRONORM d.o.o. We pay special attention to the protection of data, strictly adhere to the legal provisions in the collection, processing and use.

PRONORM d.o.o. use your personal information and the information you provide to us to carry out orders and supplies of goods, to make payments, and to be able to inform you about the orders, products, services and offers of PRONORM d.o.o.

The delivery of the product you order is carried out by an authorized shipping company. For this purpose, we will forward your e-mail and telephone to the shipping company to inform you about the status of your shipments and the exact delivery date. If you do not want us to provide this information to the shipping company, you can always object to the transmission of your email address and / or phone. Even if you no longer wish to receive our offers and news, you can unsubscribe by clicking on the mailing list or contact your address at:

We collect, store and process your information for the entire implementation of your purchase, including any subsequent warranties, for our service department, technical administration and our own marketing purposes. We can delete your information if they do not conflict with the statutory retention requirement and if you have applied for a cancellation, if we no longer need data to fulfill the reason for the retention or if their preservation is inadmissible for other legal reasons.

If your account information is aggregated due to an automatic or on-site duplicate verification initiated, you agree to transfer data from the old account (payment history, orders ...) to a new account.

Customer account (registration on the website PRONORM d.o.o.)

For each client that is properly registered, we prepare a direct and password protected access to its status information stored in our company (customer account). You can view information about your completed orders and edit your address, bank link, and news information. At the same time, you undertake to act with confidential personal information for access and will not forward it to any unauthorized third party. Our company does not take any responsibility for password abuse unless you have to advocate abuse yourself. When you stop communicating with us, you need to close the browser window, especially if you are using a computer or mobile device together with other people.

According to the European Union General Data Protection Law (GDPR), you have the right to make a free inquiry on your stored information and, if necessary, also the right to correct, lock or delete this information.

If you have questions about data protection or if you want to send us a message about inquiring or deleting your information, use the following contact information:

Owner and administrator of the website
Official company name: PRONORM d.o.o.
Head office:
Celjska cesta 39, 2380 Slovenj Gradec , Slovenija - EU

Legal Representative: Marko Vončina

Data Protection Officer

Any individual may, in the event that he believes that he is in any way violated his rights from the protection of his personal data, whenever he makes a complaint to the supervisory body - the Information Commissioner in the Republic of Slovenia:
Republic of Slovenia, Information Commissioner, Zaloška 59, 1000 Ljubljana,

PRONORM d.o.o. respects your privacy and in accordance with the law (Law on the Protection of Personal Data ZVOP-1, Official Gazette of the Republic of Slovenia No. 86/04 and GDPR), therefore on the website we carry out all activities for the protection and ethical conduct of your personal information.